Frequently Asked Questions
We hope you're enjoying the Brand Campfire video series collections.
If you have questions, hopefully you'll find the answers here. If not, feel free to reach out to us through the Support link at the bottom of this site.
Why isn't my coupon code being accepted?
First, please be sure you're entering the correct coupon code. If it still doesn't give you a discount, your coupon code has expired. Sorry, just like ice cream, our deals don't always last forever.
Can I stream the videos on my mobile device?
Yes, all of our video series can be streamed on both iPhone and Android devices as well as Mac and PC's. However, if you're running a Palm Pilot circa 1997, chances are, that won't work.
Are the videos in HD?
Yes, the videos have been produced using HD-quality content. Only in a few instances where we used some historic, archival content will the video quality fall below that of HD. It appears Christopher Columbus didn't have access to a 1080 camera.
How long do I have access to the videos?
Once you've purchased the video series, you have access anytime you want, for as long as you like. We don't keep billing you. Think of our site as a great big closet to keep all your Brand Campfire videos and download documents stored. However, we can't let you store your hiking boots and kayaks here.
Is payment secure?
Yes, you'll note we use the Stripe payment system. We don't store any of your credit card information.
Refunds... Is there a money-back guarantee?
We're pretty sure you're gonna love the videos. However, we have a 14-day money-back guarantee on the video series if you are not completely satisfied. Simply let us know within 14 days of your purchase that you'd like your refund. You may contact us through the Support link at the bottom of this page. Please note that according to our payment processing vendor, once we process your refund it may take up to 10 business days for the funds from the refund to show up in your bank account, depending on your bank. Note that on holidays and weekends, we may not be processing refunds, however as long as your request is in before the 14-day period is up, you'll still qualify for your refund.
Can I purchase bulk memberships for our different clients and/or offices?
Absolutely. Please contact us at the support link (at bottom of this page) for bulk memberships.
For questions about billing
Please look under your Account tab once logged in. You'll see tabs for both "Billing" and "Account history." Remember, billing is not recurring. You are only billed once for each video series you purchase. If only cable TV was this simple.
For specific questions about each video series / product:
Each product landing page has a whole list of details for each video series. Chances are really good, you'll find product answers there.
Click the relevant course inside the Blockbuster Bundle (link below) to visit each video series landing page description: